Privacy Policy

1. Introduction

Deepcode Innovations ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the products and services we provide across Uganda, Kenya, and the wider East African region.

2. Information We Collect

Information you provide

• Contact details such as your name, email address, and phone number when you reach out, request a quote, or subscribe to our newsletter.
• Order and delivery details when you purchase products or services, including billing and shipping addresses.
• Any content you submit through forms, applications, or correspondence with us.

Information collected automatically

• Usage data such as the pages you visit, links you click, and the time spent on our site.
• Device and connection information including your browser type, operating system, and approximate location derived from your IP address.
• Cookies and similar technologies used to keep the site working and to understand how it is used.

3. How We Use Your Information

• To provide, operate, and improve our website, products, and services.
• To respond to your enquiries, process orders, and provide customer support.
• To send you updates, newsletters, or marketing you have asked to receive (you can opt out at any time).
• To maintain security, prevent fraud, and meet our legal and regulatory obligations.

4. Cookies

We use cookies and similar technologies to remember your preferences and analyse site traffic. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business (such as hosting, payment, and delivery partners), and where required by law or to protect our rights. These partners are only permitted to use your information to provide services to us.

6. Data Security & Retention

We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. We keep personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out via our contact page or email us at info@deepcodeinnovations.com.